It is important that we hear any concerns you have regarding the service we offer. Should you have a complaint, please write to This email address is being protected from spambots. You need JavaScript enabled to view it.. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.

You can also address your complaint to:

Blacktower Financial Management (US) LLC,
125 Park Avenue,
25th Floor,
NY10017 New York,

Blacktower Financial Management (International) Ltd will endeavour to respond to all complaints within 14 days of receipt.

If you do not feel that your complaint has been resolved satisfactorily by Blacktower Financial Management (International) Ltd, you may refer the matter to the Securities and Exchange Commission

It is useful for the SEC to be aware of complaints against firms it supervises. The SEC has no statutory powers to neither undertake the role of an ombudsman in respect of complaints nor act as arbitrator in commercial disputes.


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